What MarshalCloud does with it
- Email: the alert, with what happened and what it is likely to cost, in plain words.
- Webhook: one fixed JSON shape to an HTTPS address you own, carrying the alert id, kind, severity, title, body and time. Nothing else.
- SMS and voice: paging for the people on call. A voice call reads the headline only, because a phone call that reads a paragraph gets hung up on.
What it never does
- A webhook address must be public HTTPS. An address that resolves inside a private network is refused, and the address is re-checked on every send.
- Your webhook URL is never shown back: the interface shows the host, and a failed delivery records the type of error, never the address.
- Phone numbers are shown as the last four digits everywhere and are never written to a log in full.
- Inside quiet hours a page below your paging threshold is recorded as held, not as failed or as delivered. There is also a cap on how many notifications one organisation can be sent in an hour, so a storm cannot bury you.
Read-only is the default everywhere. A fix is drafted, priced and explained, and then waits for a person to approve it. The whole access path is on Security and access.
Which plan includes it
Email alerts are on every plan, including Free. How many uptime checks can feed them is what changes by plan; see pricing. See every plan limit.
How to connect it
- Add a channel in alert settings: an email address, an HTTPS webhook address, or a phone number for SMS or voice.
- Send the test message. It really sends, and shows the masked address it went to.
- Choose what routes to it, and set quiet hours for anything that rings a phone.
Questions
- What does MarshalCloud send to a webhook?
- One fixed JSON shape with the alert's id, kind, severity, title, body and time, posted to an HTTPS address you own. Nothing else is included.
- Can MarshalCloud page someone by phone?
- Yes, by SMS or voice call, for the people on call. Quiet hours are respected: a page held by quiet hours is recorded as held, not as sent and not as failed.
- Is my webhook address or phone number ever exposed?
- No. The webhook URL is never shown back, only its host; phone numbers are shown as the last four digits; and a failed delivery records the type of error rather than the address.